OCTOBER 14, 2024
WESTERN SUBURBS LOCATION
LEADING MOTORHOME MANUFACTURER
SALARY IS NEGOTIABLE DEPENDING ON PREVIOUS EXPERIENCE
Details
THE ROLE
- Western Suburbs Location
- Leading Motorhome Manufacturer
- Salary Is Negotiable Depending On Previous Experience
A leading company in the motorhome industry is looking for a dynamic and experienced
Aftersales Manager to oversee all aftersales operations. This role is key in ensuring an exceptional customer experience through innovative processes, efficient systems, and a high-performing team. Your key responsibilities will be:
YOU'LL NEED
- Customer Service: Streamline processes to reduce case times, improve documentation, set support standards for dealers, and monitor customer feedback to achieve 5-star satisfaction.
- Team Leadership: Lead, coach, and motivate the Aftersales team to high standards, fostering strong internal and external relationships.
- Warranty Management: Refine supplier warranty processes, collaborate with the supply department to align warranty periods, and reduce warranty costs through continuous improvement.
- Systems and IT: Enhance customer service software and other systems, and implement new technologies to support the dealer network.
- Servicing Excellence: Develop and enforce high service standards, both internally and across the dealer network, to ensure customer satisfaction.
- Training Development: Create and implement training programs for staff and dealers, focusing on product knowledge and service excellence.
- Spare Parts Management: Improve the online shopping experience for parts, optimize order processing, and introduce performance metrics to increase customer satisfaction.
THE OFFER
The ideal candidate will ideally have previous experience in a similar role with a vehicle manufacturer / distributor. You will combine strategic thinking with a hands-on approach, bringing expertise in customer service, technical support, warranty management, vehicle servicing, training, and spare parts logistics. You will have:
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- A minimum of 5 years of experience in a senior aftersales or customer service role.
- Proven leadership skills with the ability to inspire and manage a team.
- Strong understanding of warranty management, customer service software, and service department operations.
- Excellent communication and relationship-building skills, with a strong customer focus.
- Ability to analyse data, identify trends, and drive continuous improvements.
- Proficiency in customer service and warranty management software.
- Proven ability to drive change and lead continuous improvement initiatives.
On offer is a competitive salary package, reflective of experience and skills, a chance to work with a leading brand in the motorhome industry, a culture focused on continuous learning and development, early finish every Friday, onsite parking, access to an Employee Assistance Program.Interested and suitably qualified applicants should apply through this site. For many other Motor Staff automotive industry positions please visit our website at www.motorstaff.com.au, follow us on Facebook at www.facebook.com.au/motorstaff, and LinkedIn. Your resume must contain your address so we can assess commuting requirements. Applicants must be physically located in Australia and must be Australian or New Zealand citizens or hold a permanent residency visa. Motor Staff is Australia’s No 1 automotive industry recruitment agency.
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